The Utility IT service can be implemented at very short downtime and enables easy system migration. The Utility IT service can improve revenue generation, significantly enhance customer service levels and support the transition to a more transparent, customer friendly and technology-savvy organization.

Main services offered for “Utility IT services” is to maintain customer record, handle credit /collection activities, calculate and process bills, debt management, initiate and track service orders, interface with the customers and contact centers, integrate with third party Accounting systems. “Utility IT services” has intuitive user interfaces, designed around an open standards methodology that supports and integrates with most scripting languages. It is an extremely accessible, flexible and transparent system.

DESCON is instrumental for the following significant role in the R-APDRP
Projects (Restructuring Accelerated Power Development and Reforms Program)

  • Requirement Gathering and Requirement Analysis
  • Functional Review of SRS for shaping of baselined SRS
  • Functional Testing
  • User Acceptance Testing (Functional areas)
  • Implementation towards final handholding to the Client